Return & Exchange Policy

1. Return Period

Products can be returned or exchanged within 7 days from the date of purchase, provided the item is unused, unopened, and in its original packaging.

2. Eligible Products

Returns or exchanges are accepted for products that are:

• Unused and unopened
• In original packaging with labels/tags intact
• Accompanied by the original invoice or proof of purchase
• Not damaged, dirty, or altered after purchase

3. Non-Returnable Items

For hygiene, safety, and pet health reasons, the following items cannot be returned or exchanged:

• Pet food once opened
• Treats once opened
• Grooming products once opened
• Litter, hygiene, and cleaning products once opened
• Used toys, beds, clothes, collars, leashes, carriers, or accessories
• Medicines, supplements, or health-related products
• Live pets, fish, birds, or animals
• Customized or special-order items
• Discounted, clearance, or final-sale items unless defective

4. Defective or Damaged Products

If a product is received damaged or has a manufacturing defect, please contact Petland within 24 hours of purchase or delivery with the invoice and product photos. After verification, we may offer a replacement, exchange, or store credit.

5. Exchange Policy

Eligible products may be exchanged for another item of equal or higher value. If the new item is higher in price, the customer must pay the difference.

6. Refund Method

Approved refunds may be issued through the original payment method or as store credit, depending on the case and management approval.

7. Delivery Orders

For online or delivery orders, delivery charges are non-refundable unless the return is due to an error from Petland or a defective product.

8. Management Approval

All returns and exchanges are subject to inspection and approval by Petland management.

Need Support?

If you have any questions regarding returns or exchanges, feel free to reach out to our team.